Hotel PMS — Frequently Asked Questions

AXA is a cloud-based property management system (PMS) designed specifically for independent hotels, boutique properties, B&Bs, and aparthotels. It combines front desk management, reservations, housekeeping, and a built-in channel manager in one platform.

AXA is built for independent and small-to-medium hospitality properties that need enterprise-level tools without the complexity or cost of traditional PMS solutions. Whether you run a 5-room B&B or a 200-room boutique hotel, AXA scales to your needs.

AXA runs entirely in the cloud — no software to install. Sign up, configure your property, connect your booking channels, and start managing reservations, guests, and operations from any device with a web browser.

AXA includes front desk and check-in/out management, reservations, housekeeping, revenue reporting, guest communications, and a built-in channel manager — all included in your subscription with no add-on fees.

Yes. AXA supports managing multiple properties from a single dashboard, making it easy to oversee operations, rates, and availability across all your locations.

Absolutely. AXA syncs rates and availability across all connected channels in real time, helping you avoid overbookings and maximize revenue with dynamic pricing tools.

AXA offers transparent, tiered pricing based on your property size and needs. Plans start at $59/month for small properties and include the channel manager at no extra cost. Visit our pricing page for full details.

No. AXA operates on a month-to-month basis. You can upgrade, downgrade, or cancel at any time from your account dashboard — no penalties, no commitments.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Enterprise plans. All payments are securely processed.

AXA integrates with major OTAs including Booking.com, Expedia, Airbnb, Agoda, and many more. We also support direct booking through your own website via our booking engine widget.

When a booking is made on any connected channel, AXA automatically updates availability across all other channels in real time. This two-way sync prevents double bookings and keeps your inventory accurate.

Yes. Unlike most competitors who charge $100–200/month extra, AXA's channel manager is included in all paid plans at no additional cost.

AXA is a cloud-based application that runs in any modern web browser (Chrome, Firefox, Safari, Edge). No software installation is required — just an internet connection and a device with a browser.

Yes. AXA uses SSL/TLS encryption for all data in transit, encrypts data at rest, runs on reliable cloud infrastructure with automated backups, and is PCI DSS compliant for payment processing.

Yes. AXA provides a RESTful API for developers who want to build custom integrations. Our API documentation includes authentication guides, endpoint references, and webhook support.

You can reach our support team via email, live chat, or phone during business hours (Mon–Fri, 9am–6pm CET). We also maintain a comprehensive help center with guides and troubleshooting articles.

Yes — free onboarding and training are included with every plan. Our team will help you set up your property, connect your channels, and ensure your staff is confident using the system.

Visit our Help Center for step-by-step guides, video tutorials, and detailed documentation covering every AXA module. You can also browse our blog for tips on hotel management best practices.