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Privacy Policy

Last updated on

Privacy Policy

Effective Date: February 26, 2026

AXA Property Management System (“AXA,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, business name, and property details when you register for an account.
  • Billing Information: Payment card details, billing address, and transaction history processed through our third-party payment processors.
  • Property Data: Room inventories, rates, guest records, reservations, and other operational data you enter into the platform.
  • Communications: Messages you send to us via email, contact forms, or support channels.
  • Survey and Feedback Data: Responses you provide to optional surveys, reviews, or feedback forms.

Information Collected Automatically

  • Usage Data: Pages visited, features used, clicks, session duration, and interaction patterns within the platform.
  • Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
  • Log Data: IP address, access times, referring URLs, and server log information.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies. See our Cookie Policy for details.

Information from Third Parties

  • Channel Managers and OTAs: Reservation and guest data synced from platforms such as Booking.com, Expedia, and Airbnb when you connect these channels.
  • Payment Processors: Transaction confirmation data from payment service providers such as Stripe.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Maintain Services: Operate the PMS platform, process reservations, manage channel integrations, and deliver core functionality.
  • Process Payments: Handle subscription billing, invoicing, and payment processing.
  • Customer Support: Respond to your inquiries, troubleshoot issues, and provide technical assistance.
  • Improve Our Services: Analyze usage patterns, identify bugs, and develop new features based on user behavior and feedback.
  • Communications: Send transactional emails (booking confirmations, account updates), and with your consent, marketing communications about product updates and tips.
  • Security and Fraud Prevention: Detect, investigate, and prevent unauthorized access, fraud, and other security threats.
  • Legal Compliance: Comply with applicable laws, regulations, legal processes, and government requests.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our Services (hosting, payment processing, analytics, customer support tools) under strict data processing agreements.
  • Channel Partners: With OTAs and booking channels you have connected, solely to facilitate reservation synchronization.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and property of AXA, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as part of the transaction.
  • With Your Consent: When you have given explicit permission to share your information for a specific purpose.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. After account closure:

  • Account data is retained for up to 30 days and then permanently deleted from active systems.
  • Backup data is purged within 60 days of account closure.
  • Billing records may be retained for up to 7 years to comply with tax and accounting obligations.
  • Anonymized or aggregated data that cannot identify you may be retained indefinitely for analytics purposes.

You may request deletion of your data at any time by contacting us at privacy@axapms.com.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption in Transit: All data transmitted between your browser and our servers is protected using TLS/SSL encryption.
  • Encryption at Rest: Sensitive data stored on our servers is encrypted using AES-256 encryption.
  • Access Controls: Role-based access controls and multi-factor authentication for internal systems.
  • Regular Audits: Periodic security assessments and vulnerability testing.
  • Backups: Automated daily backups with encrypted storage.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Data Portability: Request your data in a structured, commonly used, machine-readable format.
  • Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
  • Restrict Processing: Request that we limit how we use your data in certain circumstances.
  • Object: Object to processing of your personal data for certain purposes.

To exercise any of these rights, please contact us at privacy@axapms.com. We will respond to your request within 30 days.

7. GDPR Compliance (European Economic Area)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland:

  • Legal Basis: We process your data based on contractual necessity (to provide Services), legitimate interests (to improve and secure our Services), consent (for marketing), and legal obligations.
  • Data Transfers: When we transfer data outside the EEA, we use Standard Contractual Clauses or other approved transfer mechanisms to ensure adequate protection.
  • Data Protection Officer: For GDPR-related inquiries, contact our Data Protection Officer at dpo@axapms.com.
  • Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

8. CCPA Compliance (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights:

  • Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: We do not sell personal information. If this changes, we will provide a “Do Not Sell My Personal Information” option.
  • Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To make a CCPA request, contact us at privacy@axapms.com or call +1 (555) 010-0100.

9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Effective Date” above. For significant changes, we may also send you an email notification.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

This Privacy Policy was last updated on February 26, 2026.